Service Coordinator II

Benchmark Electrical Solutions is seeking a Service Coordinator II — the senior coordinator in our service division — to run the day-to-day coordination of on-call, T&M, and small construction service work with a high degree of autonomy.

Position Overview

The Service Coordinator II owns the most complex and priority jobs, develops service quotes, drives process and documentation standards, and mentors the Service Coordinator I — freeing the Service Manager to focus on estimating, field leadership, and growing the division. Reporting to the Service Manager, the ideal candidate brings deep service-coordination experience, sound independent judgment, and a track record of dependable, high-quality customer service. In addition to performing the full scope of Service Coordinator I duties, this role takes on greater autonomy and ownership of the highest-volume, most complex, and priority jobs.

Key Responsibilities

• Serve as the lead coordinator and primary point of contact for complex, escalated, and key-account service work
• Develop and refine service quotes and estimates in collaboration with the Service Manager, estimating, and project management
• Own coordination of the on-call / after-hours rotation and emergency-response workflow for the division
• Monitor job performance — cycle time, labor efficiency, billing turnaround, and customer satisfaction — and flag issues and improvement opportunities to the Service Manager
• Partner with leadership to improve service-delivery processes, documentation standards, and best practices across the team
• Review the work orders, billing packages, and documentation prepared by the Service Coordinator I for accuracy and completeness
• Train and mentor the Service Coordinator I on systems, scheduling, billing, and customer-communication best practices
• Represent the service department in cross-functional and planning meetings and contribute to department planning

Qualifications

• 5+ years in service coordination, dispatch, or a related construction/technical services role, including complex scheduling, T&M billing, and customer relationship management
• Strong organizational and multitasking skills; able to juggle competing priorities and frequent interruptions without losing track of details
• Calm, solution-oriented approach to emergency and after-hours service situations
• Clear, professional verbal and written communication with customers, field staff, and the office team
• Proficiency in Microsoft Office (Outlook, Excel, Word); experience with construction/service management and job-costing software — Viewpoint (Vista/Spectrum) strongly preferred
• Basic understanding of electrical and general construction processes, materials, and terminology
• Working knowledge of T&M billing, work orders, material requisitions, and basic job-cost concepts
• Detail-oriented and accurate with data entry, documentation, and recordkeeping; able to maintain confidentiality with sensitive company and customer information
• Proven ability to work independently, exercise sound judgment, and make coordination decisions under pressure
• Demonstrated leadership, training, or mentoring ability, with confidence developing service quotes and reviewing others’ work for accuracy
• Ability to read and interpret basic construction documents is a plus

Physical Requirements & Working Conditions

• Regularly sit and/or stand for long periods while completing duties
• Full range of body movement, including using hands and fingers to handle office equipment, and the ability to bend, reach, and crouch when needed
• Close vision, depth perception, and the ability to adjust focus between computer screens and close forms
• Ability to lift up to 25 lbs

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Matching
• Health Savings Account (HSA)
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

Why Join Benchmark Electrical Solutions?

• Primarily an office environment with frequent interaction with field staff and customers; fast-paced, with frequent phone and email activity and periodic interruptions to handle urgent or emergency service requests
• Participation in an on-call / after-hours rotation may be required to support the division’s emergency response; occasional visits to job sites or vendors, with possible exposure to varying weather conditions
• Must pass a comprehensive background check, physical demands analysis, and pre-employment drug screen (federal law applies — marijuana tested)